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Post by sootycat on Jan 13, 2006 12:28:15 GMT
I should imagine they get the first letter of complaint, realise it could be the first of many, and keep one reply for everybody. What they don't have the courtesy to do is check and change the names of people they send the next letter to.  |
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Post by sallywebster on Jan 13, 2006 17:48:16 GMT
Very poor PR skills if they cant even be bothered altering the info
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Post by RitaLittlewood on Jan 15, 2006 1:09:53 GMT
Exactly. He's a disgrace to public relations.
Patsy
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Post by sallywebster on Jan 15, 2006 10:32:34 GMT
We'd get written warnings if we treated people like that in work! lol
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Post by RitaLittlewood on Jan 15, 2006 15:26:53 GMT
He does everything though. Duty office as well as if you wrote to the producer or exec producer. Mind you at least if you do it by post it's a better reply.
Patsy
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Post by sallywebster on Jan 15, 2006 17:25:19 GMT
Thats why I suggested you print it out and sent it by post
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Post by RitaLittlewood on Jan 16, 2006 1:07:35 GMT
I might end up doing that yet.
Patsy
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Post by sallywebster on Jan 16, 2006 19:18:07 GMT
I would. A paper copy is harder to ignore than an e-mail which they could just delete.
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Post by RitaLittlewood on Jan 17, 2006 18:48:48 GMT
I'll wait and see.
Patsy
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Post by sallywebster on Jan 17, 2006 20:50:35 GMT
OK
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